Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.Does the standard rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.Depending on your party start time & day of the week your delivery time may vary for logistical reasons. We will call you several days in advance to schedule a delivery time with you.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. Bounce Around Etown cleans and disinfects between every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they will deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker or cause damage to our blower, so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must verify they will allow an Inflatable to be set up. Most parks do not have electricity, and you may need to rent a generator.
Q.What payments do you take?
A.Cash, Checks, or Credit/Debit Card payments. You will be required to have a Photo ID available when using Check or Card.
Q.What if we need to cancel?
A.Please call us for information regarding canceling your reservation.
Q.Do you require a deposit?
A.No, we currently do not require deposits apart from large events or holiday weekends.
Q.How big are the Inflatables?
A.Most of our Inflatables (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each bouncy (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the bouncy. The sizes listed with each waterslide, or bounce house include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big waterslides? Any special requirements?
A.Check the requirements listed with each inflatable. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 1,000 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, silly string etc.) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you are worried about damages, we offer a damage waiver during the booking process that may alleviate your concerns.
